Last updated: October 20, 2026

1. Who we are

Wahl 2 Wahl Cleaning Business (“Wahl 2 Wahl,” “we,” “us”) is a local home cleaning and yard care business based in Whittier, California. This policy explains what information we collect when you visit wahl2wahl.org, ask for a quote, book a service, sign an agreement with us, or otherwise contact us, and how we use and protect it.

If you have a question about this policy or your information, email hello@wahl2wahl.org or call or text 562-367-1198.

2. Information we collect

Information you give us

Contact details: your name, phone number, email address and service address.
Job details: the services you want, your home's size and layout, pets, preferred dates, laundry preferences, photos you send us, and anything you write in a form, text or email.
Home access details: if you book, instructions such as gate, garage, lockbox or alarm codes, parking notes and product sensitivities. We treat these as confidential.
Agreements and signatures: when you sign a service agreement online, the signed document, the name you type or draw as your signature, the date and time, and the IP address and browser details of the device used. We also send a one-time code to your email to confirm it is you.
Payment information: payments are processed by Square. We see the amount, date and status of a payment and the last digits of a card, but we do not receive or store full card numbers.
Email sign-ups: your email address if you sign up for a discount code, offers or reminders.

Information from the job itself

Before and after photos: as described in our service agreement, we may photograph the areas we work on for quality control and to document the job. These photos are kept internal and never posted publicly. You can ask us not to take them.
Booking history: appointment dates, services, quotes, invoices and notes about your preferences.

Information collected automatically

Analytics: if you allow analytics cookies, Google Analytics records which pages you visit, roughly where you are (city level), your device and browser type, and how you arrived at the site. We also use Ahrefs Web Analytics, which does not use cookies and does not identify individual visitors.
Server logs: like most websites, our hosting provider records basic technical details of each request, such as IP address, browser type and the page requested, to keep the site running and secure.
Cookies and similar storage: see our Cookie Policy.

Information from others

We may receive information from a neighbor or client who refers you, from reviews you post about us on sites such as Google and Yelp, and from Square when we import appointment and payment history.

3. How we use your information

To answer your questions and send you a quote.
To schedule, confirm, remind you about and carry out your service.
To prepare, send and keep records of service agreements.
To take payments, send receipts and keep business and tax records.
To apply promotions, discount codes and referral credits.
To send offers and updates by email if you signed up for them. Every marketing email has an unsubscribe link.
To understand how the website is used and make it better.
To keep our site, our team and our clients safe, and to prevent fraud.
To comply with the law and to handle disputes.

4. How we draft quote replies

To reply faster, we may use an AI tool to draft a first version of our reply to your quote request. The contents of your request, including the contact and job details you gave us, are sent to an AI model provider through a service called OpenRouter to write that draft. A person on our team reads, edits and approves every reply before it is sent. The AI tool does not make decisions about you and does not send anything on its own.

6. Text messages and email

If you give us your mobile number and choose text as the way to reach you, we may text you about your quote and appointments, including confirmations, changes and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Consent to receive texts is not a condition of buying any service.

We do not share your mobile number or your consent to receive texts with anyone for their own marketing.

Marketing emails always include an unsubscribe link, and we honor unsubscribe requests promptly. We will still send messages about a job you booked, such as confirmations and receipts.

7. How long we keep it

We keep personal information only as long as we need it for the reasons in this policy. Quote requests that do not turn into a booking are deleted or anonymized once they are no longer useful to answer you. Signed agreements, invoices and payment records are kept for as long as tax, accounting and legal rules require. Home access codes are removed from our records when you stop using our services, or sooner if you ask. Before and after photos are kept only as long as needed to document the job and resolve any concern about it.

8. How we protect it

We use reasonable safeguards to protect your information, including encrypted connections, access limited to the people who need it, separate staff logins and code-protected agreement pages. Home access codes are shared only with the team members working your job. No method of sending or storing data is perfectly secure, so we cannot guarantee absolute security, but we will tell you if a breach affects your information as required by law.

9. Your choices

Cookies: optional cookies are off until you turn them on. Change your choice any time with the “Cookie settings” link at the bottom of every page.
Global Privacy Control: if your browser sends the GPC signal, we treat it as a request to opt out, and optional cookies stay off unless you turn them on.
Email: use the unsubscribe link in any marketing email.
Texts: reply STOP to any text from us.
Photos: tell us if you would rather we not take before and after photos.
Access, correction and deletion: email hello@wahl2wahl.org or call or text 562-367-1198 and we will help, whether or not you live in California.

10. Your California privacy rights

If you live in California, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). We extend these rights to all of our clients.

What we collected in the last 12 months

Identifiers: name, phone, email, service address, IP address.
Customer records: signatures, agreements, payment status and partial card details from Square.
Commercial information: services quoted, booked and paid for.
Internet activity: pages visited and site interactions, if analytics is allowed.
Audio, visual or similar information: photos you send us and before and after job photos.
Inferences: service preferences, such as how often you like your home cleaned.

We collect this from you, from your use of our site and from the sources listed above, for the purposes in “How we use your information,” and disclose it only to the service providers listed in “Who we share it with.” We do not sell or share personal information as the CCPA defines those terms, and we have no actual knowledge of selling or sharing the information of anyone under 16. We do not use sensitive personal information to infer characteristics about you.

Your rights

Know and access: ask what personal information we have about you and get a copy.
Delete: ask us to delete it, subject to legal exceptions such as records we must keep for taxes.
Correct: ask us to fix information that is wrong.
Opt out of sale or sharing: we do not sell or share, but you may still send the request, and we honor the Global Privacy Control signal.
Limit use of sensitive information: we only use it as the law permits.
No discrimination: we will not charge you more or treat you differently for using these rights.

How to make a request

To make a request, email hello@wahl2wahl.org or call or text 562-367-1198. We will confirm your identity by matching details you give us with what we have on file, such as your phone number, email and service address. You can use an authorized agent, who must show your signed permission. We respond within 45 days, and will tell you if we need more time.

Shine the Light

We do not share personal information with third parties for their own direct marketing.

11. Do Not Track

There is no common standard for browser “Do Not Track” signals, so we do not respond to them separately. Analytics is off by default for every visitor until they turn it on, and we honor the Global Privacy Control signal as described above.

12. Children

Our website and services are meant for adults arranging services for their homes. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, email hello@wahl2wahl.org or call or text 562-367-1198 and we will delete it.

13. Links to other sites

Our site links to other sites, such as Google, Yelp, Facebook and Instagram. Their privacy practices are their own, and we encourage you to read their policies.

14. Changes to this policy

We may update this policy as our services or the law change. We will post the new version here with a new “Last updated” date, and if a change is significant we will tell clients by email.

15. Contact us

Wahl 2 Wahl Cleaning Business, Whittier, CA 90605. Email hello@wahl2wahl.org or call or text 562-367-1198.

See also our Privacy Policy, Terms of Service and Cookie Policy.

Privacy Policy